Last updated: 04/11/2024
Thank you for shopping at QS Mobile Phone. We aim to provide you with high-quality used mobile phones and an excellent customer experience. Please read our Refund and Return Policy carefully to understand our terms.
1. Returns
- Eligibility: Returns are accepted within 7 days of purchase for faulty or damaged items only. The mobile phone must be in the same condition as sold, with all original packaging and accessories included.
- Inspection: All returned items will be inspected for damage or missing parts. If the product is found to be damaged due to user error, the return will not be eligible for a refund.
- Return Process: Contact our customer service team at [Insert Contact Information] to initiate a return. Please provide your purchase details, receipt, and reason for return.
2. Refunds
- Refund Eligibility: Refunds will be processed only for items that are verified as faulty or damaged within 7 days of purchase.
- Refund Process: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund Method: Approved refunds will be processed to the original method of payment within 5–10 business days.
3. Exchange Policy
- Exchange Period: Exchanges are available within 7 days of purchase for items with verified faults or damages.
- Exchange Process: Please contact our support team for an exchange. An exchange can be made for a similar product or store credit.
4. Exceptions
- No Return or Refund for Non-Faulty Products: Products that are in working condition and as described at the time of sale are not eligible for returns or refunds.
- Accessories and Gift Items: Accessories and promotional items are not eligible for returns or refunds.
5. Contact Us
If you have any questions or need assistance with your return, please contact us at:
QS Mobile Phone
[Shop Address]
info@addyourdomain.com
+971 55 575 1166